Frequently Asked Questions

  • Where are your products made?
    All of our creations are handmade by Joy here in Sharpsburg, GA! We buy our fabric from Joann and the dish yarn from Amazon. Can't say more beyond that!

  • What are your hours of operation?
    We work from home, so kind of 24/7! Shoot us an email anytime and we'll get back to you ASAP! info@handcraftedjoyboutique.com

  • What materials are used in the face mask?
    We primarily use 100% cotton for all our masks and buy from Joann fabrics. Unfortunately we don't have all the specs or details but our customers have all loved the quality and feel of the fabric we use!

  • What is the dimensions of the mask? Are there different sizes of the masks? Can you make the elastic go around the head? 

  • Is there elastic used in the face mask?
    Yes, we use elastic that we string through and tie ourselves. You can easily adjust the tightness by using the included cord locks! We do not sew the elastic to the mask like most others and you can use your own cord/elastic instead!

  • How do I wash my mask?
    Machine wash lukewarm, let air dry or tumble dry!

  • How often should I wash my mask?
    It is best to wash the mask as often as you can! We suggest once a week if you have the time. 

  • How many times can I wash my mask?
    The masks are rewash-able over 20 times and we haven't tried more than that yet!

  • Will my mask shrink?
    Masks may shrink up to 5%

  • Is there a nose wire in the mask?
    Yes there is! Joy goes above and beyond and puts two inside.

  • How many layers are in the mask?
    These are 2-3 layer masks depending on the style/fabric. Honestly, fabric masks will not adequately filter out micro-particulates like N95 respirators no matter how many layers you have!

  • Is there a pocket for a filter?
    There is a small pocket on each side for you to insert a filter or your own choice. We suggest paper towel or coffee filters based on what we've heard. Personally we don't use extra filters when we go out. 

  • How long does shipping take?
    We fulfill and ship out orders within 1-2 business days. But due to high demand, orders may take 3-5 business days depending on how energetic all four grandchildren are those days :)

  • When will I receive my order confirmation?
    You should receive an order confirmation within a few minutes of placing the order if not instantly.

  • Do you accept returns?
    Yes, we offer a 365 day return policy on all our products. We're pretty sure you'll like them. 

  • What if I want to purchase masks in bulk? 
    We are limited on resources/time but can fulfill bulk requests if desired. Email us at sales@handcraftedjoyboutique.com and let us know the quantity and date you need them by.